Shipping Policy
Delivery time is usually up to 6 business days from the date of product shipment.
There are two shipping options:
Shipping Options:
- Courier to home – 35 ILS
- Shipping to a pickup point – 20 ILS
Shipping Times:
- Due to the current situation, exact delivery times cannot be guaranteed. We are making every effort to deliver orders as quickly as possible..
- Estimated delivery time from order: up to 6 business days..
In some cases, there may be unexpected delays or changes, such as delays from Israel Post, shipping companies, or various factors in the process.
The latest possible date for product delivery is at most 21 business days from the date of product shipment.
In such a case, you must contact customer service, and we will offer you your choice of a full refund or a reshipment.
Orders are shipped directly from the supplier abroad.
When ordering more than one product, the products may be sent in separate packages.
Self-Pickup
Orders can be picked up from the business premises after receiving email confirmation that the order is ready, and by prior arrangement only..
📍 Address: 10 HaShofet Haim Cohen St., Jerusalem
Ordering Products
To purchase products on the website, you must select products from those displayed on the website and add them to the shopping cart. Afterward, proceed to the checkout page on the website, where you must fill in several details, including an updated email address, street address, shipping address, phone number, and credit card details. If the shipment is addressed to someone other than the purchaser, the full address of the recipient and their phone number must be provided. These details are required for shipping coordination. All details provided on the website during the purchase process are secured with the latest technology. After completing the order, a confirmation of receipt of the order will be sent to the email address provided by the purchaser. An order and purchase transaction will be considered complete only if a purchase confirmation is received from the credit card company. If the business is unable to supply the product, the business will not be obligated to supply the product. In this case, an appropriate message will be sent to the email address provided by the customer.
If a product is out of stock without indicating that it is out of stock, and the product appears on the website at the time of placing the order, the customer will have no claim and/or demand in this regard for any direct or indirect damage caused to the customer or a third party.
Providing false personal information related to the purchase process is a criminal offense and a civil tort. In case of an unintentional error, the customer must notify the business, and any additional cost incurred as a result will be charged to the customer.
Information provided on the website is secured with the most advanced PCI technology. With this technology, information regarding the purchaser's billing details is encrypted and deleted immediately after purchase. In addition, the business undertakes to take customary precautions to keep the customer's personal information as confidential as possible.
B. Supply and Shipping
The website team will endeavor to supply the purchased product as quickly as possible, in accordance with the terms detailed on the shipping page on the website and the option chosen by the customer. It is hereby clarified and agreed that the business has no control over the exact delivery times of the shipping service and has no responsibility for them.
In any case of delay in product delivery, the purchaser is obligated to immediately notify of the delay to allow the business to try to resolve the issue as early and efficiently as possible.
Business days - regular days, excluding Fridays, Saturdays, holiday eves, and holidays.