Shipping policy
Delivery usually takes up to 6 business days from the date the product is shipped.
There are two shipping options:
Shipping options:
- Courier to your home – ₪35
- Delivery to a distribution point – ₪20
Delivery times:
- Due to circumstances, we cannot commit to exact delivery times. We make every effort to deliver orders as quickly as possible.
- Estimated delivery time from the moment of ordering: up to 6 business days.
In some cases there may be unforeseen delays or changes, such as delays on the part of Israel Post, courier companies, or other parties involved in the process.
The latest date for delivery of the product(s) is no more than 21 business days from the date the product was shipped.
In such a case, please contact customer service, and you will be offered, at your choice, a full refund or a re-shipment.
Orders are shipped directly from the supplier abroad.
When ordering more than one product, items may be shipped in separate packages.
Self-Pickup
You may collect your order from our business location after receiving email confirmation that the order is ready, and by prior arrangement only.
📍 Address: HaShofet Chaim Cohen St. 10, Jerusalem
Placing an Order
To purchase products on the website, select products from those displayed on the site and add them to the shopping cart. Then proceed to the checkout page, where you must enter a number of details, including a current email address, address, shipping address, phone number, and credit card details. If the shipment is addressed to someone other than the purchaser, the recipient's full address and phone number must be provided. These details are required for shipping coordination. All details provided on the website during the purchase process are secured using the most up-to-date technology. Upon completion of the order, an order-receipt confirmation will be sent to the purchaser's email address. An order and purchase will be considered complete only once purchase approval has been received from the credit card company. If the business is unable to supply the product, the business shall have no obligation to supply it; in such a case, an appropriate notice will be sent to the email address provided by the customer.
If a product is out of stock without this being indicated, and the product appeared on the website at the time the order was placed, the customer shall have no claim and/or demand in this regard for any direct or indirect damage caused to the customer or a third party.
Providing false personal details in connection with the purchase process is a criminal offense and a civil wrong; in the case of an unintentional error, the customer must notify the business, and any additional cost incurred as a result shall be charged to the customer.
Information provided on the website is secured using the most advanced PCI technology; the purchaser's billing details are encrypted and deleted immediately after purchase. In addition, the business undertakes to take reasonable precautions to keep the customer's personal information as confidential as possible.
Fulfillment and Delivery
The website's team will work to deliver the purchased product as quickly as possible, in accordance with the terms detailed on the site's shipping page and the option chosen by the customer. It is clarified and agreed that the business has no control over the exact delivery times of the shipping service and bears no liability in that regard.
In the event of a delivery delay, the purchaser must notify us immediately so that we can try to resolve the issue as early and efficiently as possible.
Business days – regular days, not including Fridays, Saturdays, days before a holiday, and holidays.
